Refund policy

At Haskell Golf, customer satisfaction is a top priority. If you’re not completely happy with your purchase, we offer a 30-day return period. Please review our policy below to ensure a smooth return process:

Eligibility for Returns

• Items must be returned in their original condition: unused, unworn, and with all tags attached.
• Custom-made or personalized items cannot be returned unless faulty.
• Proof of purchase is required for all returns.

Return Process

1. Customer-Paid Returns

Customers are responsible for return shipping costs. To begin a return, please reach out to us via our website to receive a return authorization. Once authorized, send the item to the address provided.

2. Packaging

Please securely package the item to prevent damage during transit. Haskell Golf is not responsible for lost or damaged returns; we recommend using a traceable shipping service.

3. Return Address

Detailed instructions, including the return address, will be provided upon authorization.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or incorrectly described, please contact us immediately. We will organize a refund or exchange at no extra cost to you, including covering return postage.

Refund Processing

Once we receive your returned item, we will inspect it and process your refund within 10 business days. Refunds are issued to the original payment method. Please note that shipping fees are non-refundable unless the item is faulty or incorrectly described.

Consumer Guarantees

Our returns policy operates in addition to your rights under Australian Consumer Law. If your product is faulty, not fit for purpose, or differs from its description, you may be entitled to a refund, repair, or replacement.

Thank you for shopping with Haskell Golf. We’re here to assist if you have any questions about our returns process.